Frequently Asked Questions


Q: How do Gales fit?

A: Our shoes run true to size.  We added extra room for your toes (space for your toes is a good thing!) and spent years studying thousands of feet of all shapes and sizes to create footwear that keeps your feet snug and secure without feeling crammed.



Q: Are Gales comfortable?

A: Our shoes are specifically designed to solve for the most common pain points shared with us directly by healthcare workers and medical professionals who spend countless hours on their feet.  Every small detail from the firmness of the soles to softness in key areas has been studied and crafted with care to provide the most comfortable, protective footwear available. In addition, unlike traditional insoles, the compression set of our OrthoLite® insoles are less than 5% over time so the cushioning and fit never change inside the shoe, providing maximum comfort every time you put your shoes on.



Q: Are Gales breathable?

A: Our strategically designed ventilation lets moisture out while providing a barrier to prevent moisture from getting in.  Our OrthoLite® insoles are 95% to 100% breathable, allowing air to circulate in and around the insole, keeping the foot cooler inside the shoe. Our OrthoLite® insoles also feature a moisture management system, helping to move moisture away from the foot to provide a cooler, drier, healthier shoe environment.



Q: Are Gales easy to clean?

A: We removed all unnecessary crevices, laces and materials that typically attract dirt and fluids, making our shoes easy to clean and dry instantly. Our OrthoLite® insoles are also removable and machine washable, coming out like new every time while maintaining all of their performance benefits after washing.



Q: Are Gales lightweight?

A: Our XL Xtralight® materials are 3x lighter than comparable materials without sacrificing comfort or durability.  To match, our OrthoLite® insoles are lightweight and enhance the performance of our shoes with airy comfort.



Q: Do Gales have good arch support?

A: Our OrthoLite®
 insoles are specifically designed with 7mm of extra arch support.  If desired, they can be easily removed and replaced with orthotics or insoles of your choosing.



Q: Do Gales fight odor?

A: Our OrthoLite® insoles are treated with the Aegis® antimicrobial solution which prevents moisture, odor and bacteria.



Q: Are Gales Eco-friendly?

A: Our OrthoLite® insoles contain recycled rubber, helping keep hundreds of tons of waste out of landfills each year.  Our XL Xtralight® materials are also
 accredited with UNI EN ISO 9001, SINCERT IIP, CISQ and IQNet certifications.



Q: What is your return / exchange policy?

A: Our return / exchange policy details can be found here.



Q: How can I contact customer support?

A: We can be reached through our customer support page linked here.